Do I have to be an American citizen to purchase a plan?

No, Family Care plans are available to everyone regardless of status of citizenship.

Am I required to sign a yearly contract?

No, Family Care memberships renew monthly. By the way, we have members that have been with Family Care for many years!

When I sign up how will I know how to use the services?

Family Care provides all its members with the Member Information Guide which fully describes the services and how to use them.

What if I have more questions that are not covered here?

Family Care has a fully staffed department, Member Services, dedicated to helping members with any question. You can contact our knowledgeable staff by calling 1-800-323-4057 from 8 AM to 7 PM Monday through Thursday and 8 AM to 1 PM Friday, CST.

How long does it take for my membership to be effective?

Your membership goes into effect immediately after we receive and process all of the member's information.

If I change my address or banking information can my spouse call and change our information?

Only the primary cardholder can make changes on the membership. This should be one of several considerations made when filling out the membership application.

Does Family Care sell my personal medical information to other organizations?

Family Care follows HIPAA guidelines as dictated by federal law. Family Care will only release your information as you direct us to. Such requests must be made in writing.

How can I find a provider in my geographical area?

Members can receive a directory of relevant providers in their geographical area by visiting http://www.familycarecard.com, calling Member Services at 1-800-323-4057, or by writing to:

How much do I have to pay when I go to the doctor?

The savings vary from one provider to another. The savings are determined by the agreement we have with that provider when you visit an in-network provider. The savings will be applied, then the provider will expect payment of the discounted fees at the time of service. Members can find out the fees they will owe a specific provider by type of service and zip code, before visiting the provider, by calling Member Services at 1-800-323-4057 for a list of discounted member prices charged by that provider, or by accessing http://www.familycarecard.com or www.servicemyplan.com.

Can I choose any doctor?

Discounts are only available from certain providers. If you choose a doctor that is not participating in our network, we will contact that doctor and ask them to join our network and provide their future services at a discounted rate. There is no guarantee that your doctor will join or what level of discount they will offer. By choosing a doctor that is already part of our network, your discounts will be immediate.

What if my doctor is not on the list?

That is easy. All you have to do is submit in writing the name, address, specialty and phone number of your doctor or dentist to Family Care, via fax or regular mail, by accessing "Contact Us" above. We will invite him or her to become a participating provider. Note this process is a courtesy to our members, not a guarantee that your provider will join the network or agree to give a discount.

My doctor’s office wants payment at the time of service. How can I get my discount?

Participating medical providers can call our Claims Department and have the bill processed for a discount right over the telephone. This will only take a few minutes. Payment of the discounted medical bills must be made at the time of service to receive the appropriate discounts.